1. 48-Hour Return Window: GuitarTales offers a 48-hour return policy for all guitars, amps, and pedals. This period starts from the date of the arrival date for shipped orders. This window provides you, our valued customer, an opportunity to verify the instrument's condition and originality as described.
2. Return Authorization: Prior to initiating any returns, you must contact GuitarTales via email or text for return authorization. Any unauthorized returns will be declined and sent back to the customer at their expense.
3. Return Conditions: Instruments returned must be in the exact condition they were when dispatched from our store. Should the returned item not match its initial condition, the cost for any replacement parts or repairs will be determined at our discretion.
4. Return Exclusions: For logistical reasons, transactions involving trades, either in-store or online, are ineligible for returns. Clearance items or those sold below the advertised price may be non-returnable at our discretion.
5. Restocking Fee: Returns where the item is as described or if external reasons necessitate the return may incur a 10% restocking fee. Cancellations of orders not yet shipped may incur a 5% restocking fee due to non-refundable payment processing costs.
6. No Partial Refunds: Under no circumstances will partial refunds be issued.
7. Shipping & Additional Costs: The customer bears responsibility for all shipping, insurance, and transaction-related costs in the event of a return. This includes both the initial and return shipments.
8. International Customers: All the aforementioned policies apply to our international customers. They are also responsible for the round-trip shipping costs, irrespective of the high international shipping rates.
9. Pre-Orders and Deposits: All deposits, for 30-day term layaways, pre-orders, or any other deposit are non-refundable. In the event of a lapse in payment to complete an order any deposit on record is transferred to store credit.

At GuitarTales, we appreciate your understanding and adherence to our policies. Your confidence in our products and services is paramount, and we are here to ensure that your buying experience is nothing short of exceptional.

Packing time and pickup booking: 1 business day

Delivery time within IT: 1 business day

Delivery time within EU: 3 business days

Delivery time ExtraEU: ask

Shipping via UPS Express or Poste Italiane Express

**The guitar can be safely shipped worldwide with express shipment: ask for info and costs for your country before place offers or orders: insuring a shipment will cost 1% of the instrument’s value.

Please check the pictures and check all lightwear sratches, dings, scuffs, buckle belt rush, ecc.. , read the description with care and ask me everything before placing the order: I'm not a store but a private collector and seller.

Feel free to ask for other pics and questions. 

Be aware that humidity, temperature, and handling can affect guitars such that adjustments to the instrument might be needed post-shipment. 

If tweaking action, intonation, etc. or having the instrument set up to your specs is not something you are comfortable with doing yourself, you will need the help of a local-to-you tech/ professional. Note that any associated fees incurred for their time and labor will be your responsibility.
The item you receive will function as written in the description, include all the parts/accessories as written in the description, and will be the same item that is photographed.

Because I deal with many vintage instruments, there can always be a chance that the playability and cosmetic condition are not exactly what you were hoping for: it is your responsibility to contact me with any questions or concerns before purchasing.

Most of my items have an inspection sheet included with the photos. If I made an error in my description and you are not satisfied with the item, then contact me within 48 hours of receipt and get it back to me 7 days after receipt. You will have to pay for return shipping. If the item is in the same condition that I shipped it in, I will grant you a full refund of the original purchase price only.

I do not give partial refunds: I do my best to describe and photo each item.

All items are sold as-is.

Ask all questions beforehand.

I love gear and I'm musician and love that each piece has a story behind it. I treat these like works of art. I love my customers. Seriously, I love learning more about you and your creative ventures. Let me know more about yourself!

I ship FAST! And by fast, I mean sometimes the same day of of the sale, most commonly within the next one or two business days: I buy stuff too, and I know what it's like to want to get your hands on your new gear!

info@guitartales.it

+393487281089